This policy explains how Elada Studios, ABN 49 464 681 542 ("we", "us", "our") handles personal information when you play Letterfire (the "Game"). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By downloading or playing Letterfire, you agree to the handling of information as described here. If you don't agree, please don't use the Game.
The short version. Letterfire is fully playable offline, with no account and no data sent to us. An account is optional. Analytics and crash reporting are off unless you turn them on. There are no ads, no advertising identifiers, and no tracking of you across other apps or websites.
Playing without an account. You can play the whole Game without signing in. In that case your progress stays on your device and we collect nothing about you — unless you turn on usage data or send us feedback, both described below.
If you create an account. Accounts are optional, and exist so your career can be saved and carried to another device. You can sign in with an email address and password, with Google, or with Apple. If you use Sign in with Apple you may choose Hide My Email, in which case we only ever see Apple's private relay address, not your real one. For an account we store:
Usage data — off unless you turn it on. Analytics and crash reporting are disabled by default. Nothing is collected for these purposes until you switch on Share usage data in the Game's Settings, and switching it back off stops collection again. When it is on, Firebase Analytics and Crashlytics collect:
Feedback and bug reports. If you send feedback or report a problem from inside the Game, we receive the message you write, together with the app version, the platform (iOS or Android), your callsign, and your account identifier if you're signed in. A problem report may also include a snapshot of the match you were playing, so we can reproduce the bug. Please don't include personal details you don't want us to have in the message itself.
Purchases. Letterfire offers a single one-time purchase (Unlimited Play). Payment is handled entirely by the Apple App Store or Google Play. We never see or receive your payment-card details — we only record whether the purchase is active on your account.
Notifications. If you opt in to a daily-reset reminder, that reminder is scheduled on your device. We don't operate a push service for the Game and don't receive a notification token or any notification data.
Letterfire does not collect, request or receive any of the following:
We use two service providers, and no others:
These providers handle data under their own privacy policies and only to perform services for us. We do not sell or rent your personal information, and we don't share it with advertisers, data brokers or analytics companies beyond the providers named above.
On iOS, Letterfire can connect to Apple Game Center, and on Android to Google Play Games Services, so your Letterfire achievements are mirrored to your platform gaming profile. Signing in to the platform is handled by your device and governed by Apple's or Google's privacy policy.
From this connection we receive only a platform player identifier. We do not receive your real name, your Apple ID or your Google account address, and we don't read anything back from your platform profile into the Game — the mirror only writes achievements out.
Platform sign-in is platform identity, not gameplay analytics, so it operates separately from the optional usage-data choice above and is not affected by it.
Restoring a career on a new device (Android only). On Android, if you play signed in to both Google Play Games and a Letterfire account, we store an anonymous, encrypted link between your Play Games player identifier and your Letterfire account, so that when you reinstall the Game we can offer to restore your account without a password. This link contains no personal information, and it is deleted when you delete your Letterfire account. There is no equivalent link on iOS — Game Center is used only to mirror achievements, and on iOS you restore a career by signing in to your Letterfire account.
We don't sell your personal information or share it except: with the service providers listed above so they can perform services for us; where required by law or to respond to a valid legal request; or in connection with a sale or transfer of our business, in which case we'll require the recipient to protect your information consistently with this policy.
Our service providers (Google and Apple) store and process data on servers located outside Australia, including in the United States. By using the Game you consent to this overseas handling. We take reasonable steps to ensure these providers protect your information.
We keep personal information only for as long as needed for the purposes described here, or as required by law. Account data is kept while your account exists and is removed when you delete it. Analytics and diagnostic data is generally retained in aggregated or de-identified form.
You can delete your Letterfire account and the personal information associated with it at any time. Letterfire can be played without an account; if you've never signed in, we hold no account data about you to delete.
In the Game (the quickest way). Open Settings, then choose DELETE ACCOUNT in the account section. There is a two-step confirmation — a warning, then a typed confirmation — after which the deletion happens straight away and cannot be undone.
By email. If you can't reach the Game, email us from the address linked to your account (we use the sending address to confirm the account is yours):
Email: support@eladastudios.com — subject "Letterfire account deletion", letting us know which sign-in method you used (Email, Google or Apple). We action verified requests within 30 days and reply to confirm.
Either way we delete your profile and progress (callsign, rank, statistics, match history and achievements), feedback you've sent (bug reports, suggestions, survey responses), diagnostic data linked to your account, the platform-restore link if you have one, and your sign-in itself.
Your purchase is not deleted. The one-time Unlimited Play purchase stays attached to your Apple ID (or Google account), not to your Letterfire account, so you can restore it at any time — see the support page. Full deletion instructions are on our account deletion page.
Letterfire is intended for a general audience and is not directed at children under 16. We don't knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we'll delete it.
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
You can ask us to access or correct the personal information we hold about you, or to delete your account data, by contacting us below. You can turn analytics and crash reporting on or off at any time under Share usage data in the Game's Settings. If you have a privacy concern, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time. We'll post the updated version here and change the "Last updated" date above. Significant changes may also be notified in the Game.
For a privacy question or request, or for help with the Game, contact:
Elada Studios
Privacy: hello@eladastudios.com
Player support and account deletion: support@eladastudios.com (see our support page)